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POST 1:

Vroom-Yetton Decision Model

Share an experience that you have had with a decision making process at a past or present workplace. What was your role? How were you involved? How would you use the Vroom-Yetton Decision Model to improve the decision making process in your workplace?

At my previous job I shared an experience of how to make the patients waiting process quicker than the usual time. Let’s keep in mind there was some nice patients and some angry patients. My supervisor came to me and asked how could we cut the time in half. I simply told her that we could get the patients information all up to date from charts before or we can call the patients and ask them to provide the correct information. Then we could also collect the payment process over the phone as well. This solution worked out great! The angry patients were happy along with the nice patients. I felt that my role was to come up with a quicker process so that we can keep our patients satisfied. I was involved in this experience because I had to interact with the patients and my supervisor so that we would know exactly where to start to solve the issue. I would say using the Vroom-Yetton Decision Model could very well improve the business as well. Using this method, you will start seeing decision quality, team committment, and time constraints. The Vroom-Yetton Decision Model is a great idea to use when you would like to improve the structure of the business.

Reference

https://www.mindtools.com/pages/article/newTED_91….

POST 2:

Week 6:

Vroom-Yetton Decision Model

Share an experience that you have had with a decision making process at a past or present workplace. What was your role? How were you involved? How would you use the Vroom-Yetton Decision Model to improve the decision making process in your workplace?

There has been a time when there was a decision-making process in the work place. There were a group of reps that were meeting below standard of the client. My part in this process was to help come up with a process to help get these metrics up. There was already a process the client used to take. It was not working with this particular group. Some in our PF group thought they should just cancel the contract. I thought this approach was very negative. This approach is lazy. I did not express the concerns that way however I felt it was the easy way out. There was conflict. Normally I don’t like conflict, but this could potentially allow another leader to see a different approach rather than just giving up. Everyone don’t learn the same. This is the approach I took. Sometimes getting to know the reps better is a better way of finding out why they are taking the steps they are when they process calls. I suggested something like a side by side. In a virtual setting this is somewhat hard however I tried this and in time it worked on some reps. In the side by side I explained this is a live call and you are there with the rep to see the actual actions as they happen. The approach I took was like the Vroom-Yetton Decision Model. We spoke about the issues and did not come to a decision right away of the process we would take, we tabled some of the approaches. The Mind Tool Content team state, Vroom-Yetton is a useful model, but it’s not necessarily appropriate for all eventualities. It misses out several important considerations, and its rigid structure means that it fails to take into account subtleties, such as the emotions and dynamics of your team, and the task’s complexity (Team, 2018).

References

Team, M. T. (2018). The Vroom-Yetton Decision Model. Retrieved from Mind Tools : https://www.mindtools.com/pages/article/newTED_91….

ZARTLER, J. (2017, September 7). Lencioni’s 5 Dysfunctions of a Team. Retrieved from https://medium.com/taskworld-blog/lencionis-5-dysf…

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