There are three principles of total quality: customer
focus, continuous improvement, and teamwork. find three articles that describe
current practices in healthcare organizations. Each article should illustrate
one principle of total quality. Refer to professional journals such as Modern
Healthcare, Provider Magazine, and Nursing Homes. Write a paper based on your
review of the articles. Include the following in the paper:
•Describe each quality principle and show how it is
illustrated in the article.
•Analyze the relationships among the three quality
•Examine whether the principle in one example might
apply to other examples.
•Present your analysis as a 5-page report in a
Microsoft Word document formatted in APA style.
•On a separate page, cite all sources using APA
Kelly, D. L. (2011). Applying quality management in
healthcare (3rd ed.). Chicago, IL: Health
Liebeler, J. G. & McConnell, C. R. (2007). Management principles for health
professionals (4th ed.). Sudbury, MA:
Jones and Bartlett.
(2011). Health care administration: Planning, implementing, and managing
organized delivery systems (4th ed.).
Sudbury, MA: Jones and Bartlett Publishers.