Performance Measurements [CLOs: 2, 3]
Performance measurement can be utilized to assess and improve the management and delivery of an organization’s products and services, communication, organizational motivation; in addition, performance management can help to justify existing and proposed programs and their costs. Using an example from your experiences or from a scholarly or credible source, describe a situation in which the wrong performance measures were used to evaluate performance at the individual, team, or organizational level.
- Briefly describe the situation and explain how the incorrect performance measures were used.
- Analyze how the incorrect measures affected the individual, team, and/or organization.
- Evaluate the metrics that should have been used to document and improve the performance.
Explain what you would do to ensure that appropriate measures are used in performance evaluations.