North Wharf is committed to evaluating the performance of its employees, identify the reasons for underperformance and provide coaching to them. Recently management conducted an annual formal performance review and identified that the organisation is facing some performance issues. After analysing the underperformance of the employees, management has identified several reasons: • Inability to achieve performance targets. • Communication barriers. • Inability to achieve work/life balance • Employees participation in decision making. • Teamwork issues. • Lateness, absenteeism, leaving without permission. To manage the underperformance and increase the skills base of the employees, management has decided to provide coaching. To do so, they want a coaching strategy and coaching program in place that can help with the following: • Performance management • Development of confidence • Achievement of work/life balance • Improvement of communication skills • Improved teamwork • Improved decision-making • Increased productivity • Increased employee engagement The board of directors have arranged a meeting with the Human Resources Manager and allocated the responsibility to plan, develop and implement a coaching strategy and to monitor the implementation of the coaching program in the organisation. Task: In this assessment task, you are required to take on the role of the Human Resources Manager for North Wharf and develop a coaching strategy and coaching program. To do so, you need to complete the following activities: • Activity 1: Develop a coaching strategy • Activity 2: Obtain organisational support for the coaching strategy • Activity 3: Plan the coaching program and the coaching models • Activity 4: Design the induction and training package • Activity 5: Design the tools and resources for the coaches and trainees • Activity 6: Analyse the legal, regulatory and organisational compliance requirements • Activity 7: Establish the recruitment processes
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