Message Strategies: Negative Employment Messages [LO-5] Tom Weiss worked in the office at Opal… 1 answer below »

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Message Strategies: Negative Employment Messages [LO-5] Tom Weiss worked in the office at Opal Pools and Patios for four months, under your supervision (you’re the office manager). On the basis of what he told you he could do, you started him off as a file clerk. However, his organizational skills proved inadequate for the job, so you transferred him to logging in accounts receivable, where he performed almost adequately. Then he assured you that his “real strength” was customer relations, so you moved him to the complaint department. After he spent three weeks making angry customers even angrier, you were convinced that no place in your office was appropriate for the talents of Weiss. Five weeks ago, you encouraged him to resign before being formally fired. Today’s e-mail brings a request from Weiss, asking you to write a letter recommending him for a sales position with a florist shop. You can’t assess Weiss’s sales abilities, but you do know him to be an incompetent file clerk, a careless bookkeeper, and an insensitive customer service representative. Someone else is more likely to deserve the sales job, so you decide that you have done enough favors for Tom Weiss for one lifetime and plan to refuse his request. Your task Write an e-mail reply to Weiss, indicating that you have chosen not to write a letter of recommendation for him.

 

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