Employee Empowerment at Zappos.com

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Since its founding in 1999, Zappos has quickly become one of the most successful online retailers of shoes and merchandise. The company has also developed a reputation for its unique internal culture that has been created for its employees. The following article provides an overview of an interview with Tony Hsieh, CEO of Zappos.com.

mod06_zappos_article.pdf

After reading this article, write a one-page paper that provides an analysis of the culture that has been created for employees at Zappos. Be sure to answer the following questions:

  • In your opinion, what are some specific things that would make working at Zappos a fun and rewarding experience?
  • Zappos has made it a priority to empower its employees and enable them to make more decisions. What are some specific ways in which Zappos employees are empowered?
  • How does empowering the employees at Zappos lead to a better experience for customers?
  • Do you believe that the Zappos approach to empowering employees and creating a fun work environment is something that should be followed by other companies? Why or why not?

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