Case Study: Starbucks Growth Destroyed Brand Value

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Starbucks’ Growth Destroyed Brand Value

Leadership & Managing People Case

Starbucks announcement that it will close few stores in Saudi Arabia admission of limits to growth.

The founder Howard Schultz recognized the problem that his own growth strategy had created: “Stores no longer have the soul of the past and reflect a chain of stores vs. the warm feeling of a neighborhood store.” Starbucks tried to add value through innovation, offering wi-fi service, creating and selling its own music. More recently, Starbucks attempted to put the focus back on coffee, revitalizing the quality of its standard beverages. But none of these moves addressed the fundamental problem: Starbucks is a mass brand attempting to command a premium price for an experience that is no longer special.

How will you help company to recover and expand its operation in Saudi Arabia. The Company hired you as CEO of Starbucks coffee in Saudi Arabia

Assignment Objectives & Requirements:

  • To sustain and expand the Starbucks Stores in Kingdom of Saudi Arabia, you have to write the: (400 – 500 words)
    • Identify the competitive advantage (s) in business for growth
    • What are the different Products and type of services that can be offered.
    • Business objective/goals/vision
  • Identify and describe the four managerial functions that can be applied in Starbucks business in Saudi Arabia. (200 – 300 words)
  • Explain the different types of planning for the different levels of management in Starbucks in KSA. Include the typical time frame for which each plan is created. (200 – 300 words)
  • Discuss different theoretical perspectives about management in context of Starbucks. Give at least three reasons. (100 – 200 words)
  • Conclude your report. (100 – 200 words)

Assignment Workload:

  • The word count for this assignment must be between 2000 to 2500 words max.
  • Student is allowed to cite 10% from the word limit (2500 word limit means 250 words can be cited).
  • A mark of zero will be given for any submission that includes copying from other resource without referencing it

A Gentle Reminder:

Writing a case study/project report involves following a few rules. These are as follows:

A case study report is not an essay: it is a call for action, to be read by the company’s

managers and executives. Thus, it is of the utmost importance to state immediately, in the

introduction, the report’s conclusion (the action to be considered). This will avoid lengthy

argument and digression.

The report should then set out the reasons for this recommendation,

rather than being written in an “investigative” mode which only identifies the solution at

its conclusion.

A written report is a means of communication: to facilitate this, it should include a table

of contents, page numbering, and all the other basic requirements of a properly formatted document.

Finally, some pitfalls to avoid:

A case study report should not simply paraphrase the text provided. Avoid at all costs

rewriting the case word-for-word, or copying figures, tables or graphs already included in

the case study.

Recommendations should be clear and unambiguous, and supported by as much

corroborative data as possible.

The presentation style of a document is as important as its content: both elements affect

the reader’s perception of the analysis proposed. The report should be written in a simple,

direct and concise style.

Finally, subjective phrases such as “it seems”, “I (we) believe”, “in my (our) opinion”, should be avoided.

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