nerds galore case and provide response for following questions

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Please review Chapter 27: Nerds Galore Case and provide response for following questions.

1. This is a relatively brief case study; yet the problems faced are quite complex. In your workshop, how did you handle uncertainty in the information you have been given and how does this translate into real-world workshops where not all the answers can necessarily be given at the table?(250 -to-300 words)
2. What were some of the risk sources that emerged repeatedly in evaluating the risks? How is this helpful?(250 -to-300 words)
3. How would this risk assessment aid in the decision on whether or not to proceed with the new HR strategy?(250 -to-300 words)

Be sure to include at least three reference sources. APA rules for formatting, quoting, paraphrasing, citing, and listing of sources are to be followed.

CHAPTER 27 Nerds Galore


Director, Enterprise Risk Management, Hydro One Networks Inc.

Nerds Galore (NG) is a Canadian service company with 1,000 employees working out of offices in 12 Canadian cities; the head office is in Edmonton, Alberta. NG provides full-service information technology (IT) support to small and medium-sized Canadian businesses, including help desk, on-site troubleshooting, security, network setup and support, backup services, wireless networks, hardware and software procurement, and website design and hosting solutions.

Nerds Galore was formed in 2000 in the garage of its founder, Jeeves Stobes. NG has enjoyed strong growth in its segment and has an excellent reputation with its customers. In the beginning, NG focused on a particular customer subsegment, small start-up businesses, especially on low-tech businesses such as boutique services. Lately its strategy has shifted more to midsize customers (which have deeper pockets and less chance of going broke) with more sophisticated technology needs.

Recently there have been problems for NG.

There has been steady decline in customer satisfaction, as shown in Exhibit 27.1.


Exhibit 27.1 Nerds Galore Customer Satisfaction

Following a thorough investigation and follow-up with many of NG’s key customers, the Executive Team has concluded that the main cause of this has been high internal staff turnover, …

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