Answer all of the following questions using headers to separate topics.
- Advocates of computers and these online systems speak about the benefits in glowing terms, but few seem to address the changes in workflow and the impact on production during the time it takes to learn and then become skilled at using these systems. Healthcare workers are being asked to do more in less time under the justification that the computer will speed the process. Describe your personal experience with automation and new information systems. How true are the claims about the benefits and the impact on the professionals? (e.g. Did the system turn a world-class healthcare worker into a data entry clerk?)
- How often are the challenges the authors discuss on page 195 and 196 actually issues? If you were to rewrite that section, what challenges would you include? Be concrete and give examples.
- Perform a critique of the three case studies from Chapter 8. How believable are these case studies and the results? What are the key lessons you took away from these case studies and why? (None is an acceptable answer, but you must be explicit about what you found troubling and/or unbelievable about each.
- Do research to see what has been reported about the longer-term result from these three case studies and write about what you discover. If you are unable to find anything for any of the three, explore the issue of long-term healthcare worker satisfaction with such solutions and see how that data compares to what you found from the case studies.